Fluffy Pouch - Set of 2 - Sea

Thanks so much for taking the time to share your thoughts. While we’re sorry to hear you’re feeling disappointed, we’d love to clear a few things up so we’re all on the same fluffy page.

From the photos you shared, your chair isn’t damaged or defective, there’s no pilling, tearing, or wear visible. What you’re noticing is shading, which is a totally normal and expected characteristic of corduroy fabric. Because corduroy has a natural pile, the fibres move and catch the light differently with use (much like velvet), creating light and dark variations. It’s part of the fabric’s personality, not a sign of wear or reduced quality.

If there were an issue to resolve, we’d absolutely jump in and help, that’s what we’re here for. In this case, though, the chair is performing exactly as intended and the fabric is behaving as corduroy naturally does.

Our 30-day change-of-mind period is designed to give customers time to decide if a fabric’s look and feel suits their space. For those who prefer a more consistent, no-shade appearance, our bouclé range is often a better fit, as it maintains a more uniform look.

We know fabric choice is very personal, and while this one may not have been your forever match, your chair is doing exactly what it was designed to do. If you ever need help choosing textures in the future, we’re always happy to send swatches or answer any questions

Ahh, “soft fluffy cuddles” we love that description and we are so happy that your Dream Chair is living up to its name, wrapping you in all the comfort and luxury you deserve. Enjoy every snuggle-worthy moment!

Little pockets of fluff!

Right!!!! The Fluff Pouches are basically the Mary Poppins bags of the recliner world. Snacks, remotes, bottles, mystery items that disappear for weeks... they hold it all.

We’re so glad you love them as much as we do, once you’ve added a pouch, there’s no going back! Thanks a million for sharing the fluffy love